Q: Do you have international shipping?
A: Sorry, no. Products on FIFINE website are not available for global shipping. Delivery covers UK, CA and US (APO/FPO address is not included). For customers who live outside these regions, you can check out on FIFINE AliExpress Store.
Address of the US warehouses: 17531 Railroad St., Unit A, City of Industry, CA, 91748 United State
Address of the CA warehouses: 450 Derwent PL, Delta, BC V3M 5Y9 Canada
Address of the UK warehouses: Plot 1, Lyons Park, Lyons Dr, Coventry, West Midlands CV5 9PF United Kingdom
Q: When will my order ship?
A: We process your order as soon as we receive it. And because of current situation, the processing time could take up to ONE business day, which is not added up to the shipping time.
Q: What if I provide the wrong/I want to change the shipping address?
A:
If you find out the incorrectness or want to make changes before receiving shipping confirmation notification. Please message us as soon as possible so that we can correct the address or cancel the order. We are available at email: web@fifine.cc or Facebook messenger: https://m.me/FifineStore
If the package has already been shipped, we will message you with the carrier info as soon as possible. Then you can contact them to relocate a correct address. If it can not be changed, we have to wait till the package being sent back to proceed a refund. And if it is not returned to sender successfully, we have no responsibility for issuing a refund or replacing the package.
Q: When can I expect my package to arrive?
A:
- If it is a pre-order or back-order that is in stock, your package will be shipped first.
- Delivery takes 4-7 days (based on your location), which counts from the day when your order is processed. Shipping cost is free when your order weighs below 1.51 kg.
- If it is emergent order that needs to be delivered on a specific date, please contact us before placing the order.
Q: What's your shiping fee rate?
A:
| Standard Shipping | Expedited Shipping | |
| 0.6kg–1.5kg | Free | 5 USD |
| 1.6kg–1.9kg | 3 USD | 12 USD |
| 2kg–3kg | 7 USD | 16 USD |
| 3.1kg–4.5kg | 12 USD | 24 USD |
| 4.6kg–7.5kg | 18 USD | 38 USD |
| 7.6kg–10.5kg | 26 USD | 58 USD |
| 10.6kg–13.5kg | 36 USD | 68 USD |
| 13.6kg–14.9kg | 42 USD | 80 USD |
| 15kg and up (Ship from China) | Free | Free |
Q: Which shipping method do you use?
A: We mainly use the shipping of USPS, Canada Post, Royal Mail, UPS, Amazon Delivery.
Q: When will I receive my shipment tracking number?
A: You will receive a notification email about the tracking information once your order leaves warehouse that is close to your location.